Secure and Protected
- Transactions are encrypted using chip technology to protect personal information.
- Freeze or unfreeze your debit card via the M1st mobile app or online banking.
- 24/7 Fraud Alert Management ensures the security of your financial transactions.
- The zero liability policy safeguards you from unauthorized charges.
- Safer than carrying cash or checks for greater peace of mind.
- Set up Visa® Purchase Alerts to receive near real-time transaction notifications, helping you identify potential fraudulent activities.
Easy and Convenient
- The M1st Visa® Debit card is accepted worldwide for in-person and online purchases.
- No annual or monthly fees to help you save more of your money.
- Instant Issue Debit Cards eliminate the need to wait for your card in the mail.
- Access to over 55,000 surcharge-free ATMs with the AllPoint ATM Network.
- Compatible with popular digital wallets such as Apple Pay®, Google Pay™, and Samsung Pay.
- Visa® Checkout simplifies online shopping, making it more secure and efficient.
- Enroll in Change Saver to round up each transaction to the nearest dollar, giving you the chance to earn a 5% match every month.
- Opt-in to Overdraft Protection, a service that may cover your debit card purchases even if you lack sufficient funds in your checking account, providing peace of mind during financial emergencies.
Important Numbers
| Department | Type | Phone Number |
|---|---|---|
| Card Activation & PIN Change | US | (800) 290-7893 |
| International | (206) 624-7998 | |
| Lost or Stolen Card | During Business Hours | (361) 991-6178 |
| After Business Hours | (888) 297-3416 | |
| Declined Card Purchase Assistance | Available 24/7 | (800) 547-3290 |
| Fraud Center | Text Message | 96923 |
| Incoming Call | (800) 237-8990 | |
| Outgoing Call | (855) 293-2456 | |
| Allpoint ATM Locator | Available 24/7 | (800) 809-0308 Option 2 |
Fraud Alert Management
In the event potential fraud is detected on your debit or credit card, your card is suspended to prevent any further transactions. Below is our fraud alert process:
- Text Notification: You will receive a text from short code 96923 to verify or reject the transaction.
- Email Notification: If no response in 5 minutes, you’ll get the same message via email.
- Phone Call: If still no response the fraud center will call you from (800) 237-8990.
- Call Back: If you miss the call, you can reach them at (855) 293-2456.
